Data Recovery Terms and Condition
- the Customer agree that all
services provided by ITS for this
engagement will be covered by the following terms
- The Customer affirms that all
submitted information is true and correct in all
The customer affirms
that he/she is the legal rightful owner or
representative of all files and data that are sent
to ITS for data recovery work and that
he/she has legal rights to access all data,
information and files therein.
- The Customer attests
that the recovered data will not be used for any
illegal purposes. And, ITS, in
providing recovery services is not participating in
any illegal activity.
agrees to keep all submitted information, files and
data in strictest confidence and will not disclose,
transfer, duplicate, reproduce, retain, resell or in
any way use all or any part of the information,
files or data submitted to us. Reasonable measures
will be taken by ITS to safeguard and
protect all information, files or data while they
are in possession of ITS, and to
verify the identity of individuals to whom this
information, files or data is released. Information,
files and data in the possession of ITS will be destroyed after 5 working days upon
handling over the recovered data to the customers
and upon customer’s full payment of recovery
services. Any subsequent request to look into the
data will be treated as new job.
- If the customer does
not collect the data media within a month upon
notification for collection, ITS will
assume the customer does not want the data media and
will proceed to destroy the data media.
- In the case whereby
Customer’s data media is lose due to negligence of
ITS, a maximum compensation of S$200
will be paid. It is understood that all data media
given to us are not in working condition and
therefore ITS could not be responsible
for the condition of data media upon returning to
the customer after data recovery or preliminary
diagnosis. All data media are treated as “spoilt” or
“defective” by the Customer and ITS.
- Under all
circumstances, ITS will not be
responsible for incomplete recovery of data due to
its inherent nature. Upon accepting the quotation
with the list of recoverable files, the Customer is
deemed to accept the recovered data in whatever
conditions based on our best effort.
- Unless ITS agrees, incomplete data recovery may be given a
discount and the rate will be decided by ITS on a reasonable basis.
- All prices and
charges associated with the service will be made
known to the customers via fax or email and the
Customer is deemed to have accepted all the prices
and charges to take up the services.